Refund Policy

All sales of Recharge are final and there will be no refund or exchange permitted. Please note carefully that You are responsible for the mobile number or DTH subscriber id you purchase Recharge for and all charges that result from those purchases. Recharge1 is not responsible for any purchase of Recharge for an incorrect mobile number or DTH subscriber id.

Recharge on your Mobile/DTH/Data Card are realtime transactions and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number, DTH account number and/or Data Card mobile number recharges and all charges that result from those recharges/purchases. Recharge1 is not responsible for any purchase of Recharge for an incorrect mobile number, DTH account number and Data Card mobile number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not been delivered within 24 hours of your completion of the transaction for reasons like "invalid recharge denomination", "service provider unavailable" and/or other technical issues, then you may inform us by sending us an email on info@dnsdigitalinfo.com or posting us a message on the Contact Us page. Please note that as soon as the transaction fails, money automatically gets added into your R1 Wallet. You can either utilize this amount by recharging again or you can get the same refunded back to your bank account after deducting the service fee applicable on Recharge1 services. You can mark a mail to us inquiring about the exact reason for failure and we shall investigate the incident and get back to you. If you have opted to refund the money from your R1 Wallet, money will be refunded within 7-14 business working days as per the bank policies.

We request you to include in the email the following details -
(i) the mobile number or DTH subscriber id,
(ii) operator name,
(iii) Recharge value,
(iv) Transaction date and
(v) Transaction Id.