At Recharge1.com, Recharges of your mobile/DTH/data card and other utility payments are real time transactions and there will be no refund or exchange permitted. Please be alert that you are responsible for the mobile number, DTH account number, data card mobile number recharges and/or other utility payments and all charges that result from those recharges/services. Recharge1.com is not responsible for any recharge/service for an incorrect mobile number, DTH account number, data card mobile number and utility payments. Also service charges are non refundable and you will get a refund of recharge amount only.
For cases, where a transaction has been successfully completed at Recharge1.com, and money has been charged to your card or bank account but a recharge/service has not been credited within 24 hours of your completion of the transaction for reasons like "invalid recharge denomination", "service provider unavailable" and/or any technical issues, then inform us by sending an email at email@example.com or submit your request with proper identical on the contact us page. Please note that once the transaction fails, money automatically gets added into your R1 Wallet. You can either utilize this amount by recharging again or can get the same refunded back to your bank account.
Once we received your request, our respective team shall investigate the exact reason of system failure/ happened incident and will get back to you at the earliest. If you have opted to refund the money from your R1 Wallet, money will be refunded within 7-14 business working days as per company norms/bank policies.
We request you to mention the following details in your email:
- Mobile number or DTH subscriber id,
- Operator name,
- Recharge value,
- Transaction date and
- Transaction Id.
Note: Recharge1.com liability is only restricted to provide you valid recharges/services /refund to the extent of payment received by us. We shall not be entitled for any other claim or consequential liability arising out due to a failed recharge on our system.